Responsible Gaming
at biji baji

biji baji operates under a strict responsible gaming framework that governs every layer of the platform — from the account registration process to the way promotional bonuses are structured, and from the payment gateway to the customer support team. This is not a compliance formality. It reflects a genuine operational commitment to player welfare that shapes how biji baji designs features, trains staff, and communicates with Account Holders.

The platform serves a broad audience of adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities throughout Bangladesh. We recognise that gambling behaviour exists on a spectrum — from entirely recreational at one end to harmful and addictive at the other. biji baji's tools and policies are designed to help players remain at the healthy recreational end of that spectrum, while providing a robust safety net for those who may be struggling.

Our responsible gaming commitments include:

• Enforcing a strict 18+ age restriction and conducting age and identity verification on every account.
• Providing free, accessible, and easy-to-use player protection tools — including deposit limits, session time-outs, and self-exclusion — directly within the account settings.
• Training our customer support team to identify indicators of problem gambling and to respond with empathy, information, and appropriate intervention.
• Refraining from sending promotional materials — bonus offers, free bet promotions, seasonal offers — to Account Holders who have activated a self-exclusion or time-out period.
• Making responsible gaming information prominently available on the platform and in account communications, rather than burying it in fine print.
• Maintaining a zero-tolerance policy on marketing that encourages chasing losses, that targets vulnerable individuals, or that presents gambling as a guaranteed route to financial gain.

We encourage all biji baji Account Holders to read this page in full and to make use of the tools described here — not because they are required to, but because informed players make better decisions and enjoy a more sustainable gaming experience.

Protecting minors from gambling harm is one of biji baji's most fundamental responsibilities. The following measures are in place to enforce the minimum age requirement across the platform:

• Declaration at Registration: Every new Account Holder must confirm at the point of registration that they are aged 18 years or over. Submitting a false age declaration constitutes a breach of the biji baji Terms & Conditions and may result in permanent account closure and forfeiture of all balances.
• KYC Age Verification: biji baji's Know Your Customer (KYC) process requires all Account Holders to submit a valid government-issued identity document — such as a Bangladesh National ID Card (NID), passport, or driving licence — confirming their date of birth. Accounts that fail to pass age verification will have deposit and withdrawal functionality suspended pending document review.
• Enhanced Verification Triggers: In addition to standard KYC, biji baji may request additional age and identity verification at any time — for example, before processing a large withdrawal, or if the compliance team identifies unusual account activity patterns consistent with underage use.
• Parental Controls: biji baji strongly encourages parents and guardians in Bangladesh to make use of third-party parental control software to restrict access to gambling websites on devices that may be used by minors. Free tools are available for this purpose.

If you have reason to believe that a minor has accessed or registered an account on biji baji, please contact [email protected] immediately so that the account can be reviewed and closed without delay.

biji baji's deposit limit feature allows you to place a ceiling on the total amount you deposit into your account within a defined time window. The following limit types are available:

• Daily Deposit Limit: Caps the total BDT amount you can deposit via bKash, Nagad, Rocket, Upay, or card within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: Caps the total deposit amount within a rolling 7-day window, calculated from the day the limit was first set.
• Monthly Deposit Limit: Caps the total deposit amount within a rolling 30-day window, providing a longer-term budget framework.

Important rules governing deposit limits on biji baji:

• Immediate reduction: If you reduce an existing deposit limit, the new lower limit takes effect immediately — you cannot bypass it during the same session.
• 7-day cooling period for increases: If you wish to increase or remove an existing deposit limit, biji baji enforces a mandatory 7-day waiting period before the change takes effect. This cooling period is designed to prevent impulsive decisions made during a losing streak from resulting in harmful overspending.
• Setting limits: Deposit limits can be set, reviewed, or adjusted from your account settings panel after completing the biji baji Login process. If you need assistance setting a limit, contact [email protected].
• No promotional override: A deposit limit applies regardless of any active bonus offer. Even if a promotion offers a match bonus up to ৳20,000, your deposit limit will prevent you from depositing beyond your personal cap.

biji baji recommends that all Account Holders set a deposit limit at the time of account registration — not just when a problem has already developed. Proactive limit-setting is one of the simplest and most effective responsible gaming habits a player can adopt.

A time-out (also referred to as a cooling-off period) is a short-term pause on your gambling activity. It is distinct from self-exclusion — a time-out is designed for players who feel they need a brief break to reassess their gambling habits, rather than those experiencing a serious gambling disorder who require long-term exclusion.

During a time-out on biji baji, the following restrictions apply to your account:

• You cannot log in to the platform to place bets, play casino games, or access the lobby.
• You will not receive any promotional emails, SMS bonus offers, or marketing communications from biji baji.
• Your account balance is preserved — any existing balance remains intact and will be accessible again once the time-out period expires.
• Any pending withdrawals initiated before the time-out are processed normally during the break period.

Available time-out durations at biji baji:

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days
• 42 days (6 weeks)

Time-outs take effect immediately upon activation and cannot be reversed early — once set, the cooling-off period runs its full course before your account access is restored. To activate a time-out, navigate to the responsible gaming section of your account settings after completing the biji baji Login process, or contact [email protected] and a team member will activate it on your behalf within one business day.

If you find that repeated use of short time-outs is not sufficient to bring your gambling under control, biji baji strongly recommends considering the self-exclusion option described in the next section.

When you self-exclude from biji baji, the following actions are taken immediately:

• Your account is suspended and locked — you cannot log in, place bets, play games, or make deposits for the duration of the exclusion period.
• biji baji will make every reasonable effort to identify and close any duplicate or secondary accounts that may be associated with your identity (same NID, same mobile number, same payment method).
• All marketing communications are permanently suppressed for the duration of the exclusion — no bonus emails, no promotional SMS, no re-engagement campaigns.
• Any withdrawable balance remaining in your account at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• Active bonus balances that have not yet met wagering requirements are forfeited upon self-exclusion — this is a deliberate safeguard to prevent bonus balances from being used as an incentive to end an exclusion period early.

Self-exclusion duration options:

• 6 months (minimum — the exclusion period cannot be ended before 6 months have passed)
• 12 months
• 2 years
• 5 years
• Permanent / Indefinite (account is permanently closed; reinstatement is not possible)

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered account email address and your preferred exclusion duration. A member of the biji baji responsible gaming team will confirm the exclusion by return email and activate it within 24 hours of receipt.

biji baji will not attempt to persuade you to reconsider a self-exclusion request, will not offer you a bonus or incentive to remain active, and will not contact you during your exclusion period for any commercial purpose. If you wish to re-register after a fixed-term self-exclusion has ended, you must contact [email protected] and pass a full KYC verification before a new account can be opened. Permanent self-exclusion cannot be reversed under any circumstances.

biji baji's compliance team also conducts proactive monitoring of account activity across the platform. Accounts that display behavioural patterns consistent with problem gambling — such as very long uninterrupted sessions, rapidly escalating stake sizes, or high-frequency deposits immediately following large losses — may be contacted by the responsible gaming team and offered guidance or tool suggestions. This outreach is never commercial in nature and will never include bonus offers or promotional incentives.

biji baji also encourages Account Holders to speak openly with trusted family members, close friends, or a medical professional if gambling is affecting their mental health or financial stability. Early conversations are far easier than addressing a problem that has been allowed to develop unchecked over many months.

This Responsible Gaming page is reviewed and updated periodically to ensure all tools, policies, and support contacts reflect current best practices. It should be read alongside the biji baji Terms & Conditions and Privacy Policy, both of which contain additional provisions relating to account management and player welfare.